RocketChat/Rocket.Chat · error · Meteor.Error

Room doesn't exist

Room doesn't exist

Error message

Room doesn't exist

What it means

Thrown by auditGetMessagesMethod (functions.ts:122) when getRoomInfoByAuditParams returns undefined — meaning no room matches the supplied rid/type/users/visitor/agent combination. Meteor.Error code 'Room doesn't exist'. This branch runs for every type except 'u' (user-message audit).

Source

Thrown at apps/meteor/ee/server/lib/audit/functions.ts:122

		const usersId = await getUsersIdFromUserName(usernames);
		query['u._id'] = { $in: usersId };

		const abacRooms = await Rooms.findAllPrivateRoomsWithAbacAttributes({ projection: { _id: 1 } })
			.map((doc) => doc._id)
			.toArray();

		query.rid = { $nin: abacRooms };
	} else {
		const roomInfo = await getRoomInfoByAuditParams({
			type,
			roomId: rid ?? '',
			users: usernames,
			visitor: visitor ?? '',
			agent: agent ?? '',
			userId: user._id,
		});
		if (!roomInfo) {
			throw new Meteor.Error(`Room doesn't exist`);
		}

		rids = roomInfo.rids;
		name = roomInfo.name;
		query.rid = { $in: rids };
	}

	if (msg) {
		const regex = new RegExp(escapeRegExp(msg).trim(), 'i');
		query.msg = regex;
	}

	const messages = await Messages.find(query).toArray();

	await AuditLog.insertOne(
		{
			ts: new Date(),
			results: messages.length,

View on GitHub (pinned to f9d3ec372b)

Solutions

1. Validate that the rid exists and is not ABAC-protected before submitting the audit request.
2. For type 'd', confirm the listed usernames actually share a direct message room.
3. For type 'l', confirm the visitor/agent pairing has at least one LivechatRooms document.
4. Treat as user input error — surface 'no such room' to the operator rather than retrying.

Example fix

// before: assume rid is valid
await auditGetMessagesMethod(userId, { rid, type: 'c', startDate, endDate });

// after: guard before calling
const room = await Rooms.findOneById(rid);
if (!room || room.abacAttributes) {
  return notifyCaller('Room not available for audit');
}
await auditGetMessagesMethod(userId, { rid, type: room.t, startDate, endDate });

async function resolveAuditRoom({ rid, type, users, visitor, agent }) {
  if (rid) { const r = await Rooms.findOne({ _id: rid, abacAttributes: { $exists: false } }); if (!r) return null; }
  if (type === 'd') return await Rooms.findDirectRoomContainingAllUsernames(users);
  if (type === 'l') { const rs = await LivechatRooms.findByVisitorIdAndAgentId(visitor, agent).toArray(); return rs.length ? rs : null; }
  return null;
}

const isResolvableType = (t: string): t is 'u' | 'd' | 'l' | 'c' => ['u','d','l','c'].includes(t);

try { await auditGetMessagesMethod(userId, params); } catch (e) {
  if (e instanceof Meteor.Error && e.reason === `Room doesn't exist`) {
    // inform operator no matching room; offer to broaden criteria
  } else throw e;
}

When it happens

Trigger: An audit query for a specific rid that does not exist or that carries abacAttributes (excluded by the query); type 'd' with usernames that share no direct room (findDirectRoomContainingAllUsernames returns null); type 'l' with a visitor/agent pair that has no matching LivechatRooms.

Common situations: Client passes a deleted room id; a DM query where the listed usernames never had a direct conversation; an omnichannel audit with a visitor/agent pair from different departments; ABAC-protected rooms being filtered out.

Related errors

• Not allowed
• There must be a parent room to create a discussion.
• User not subscribed to room
• roomId was not provided.
• Room not found

AI-assisted analysis of RocketChat/Rocket.Chat@f9d3ec372b (2026-08-12). Data as JSON: /api/errors/cbaed3c6031e6edd. Report an issue: GitHub.