RocketChat/Rocket.Chat · error · Error

SLA with id ${_id} not found

Error message

SLA with id ${_id} not found

What it means

Thrown by removeSLA in LivechatEnterprise.ts:181 when removeById returns falsy or a result whose deletedCount is not exactly 1. The strict deletedCount !== 1 check means a partial/multi delete is also treated as failure. NOTE: plain `new Error(...)` with an interpolated message and NO stable error code — callers cannot match by code, only by substring.

Source

Thrown at apps/meteor/ee/server/lib/omnichannel/LivechatEnterprise.ts:181

		const sla = await OmnichannelServiceLevelAgreements.createOrUpdatePriority(slaData, _id);
		if (!oldSLA) {
			return sla;
		}

		const { dueTimeInMinutes: oldDueTimeInMinutes } = oldSLA;
		const { dueTimeInMinutes } = sla;

		if (oldDueTimeInMinutes !== dueTimeInMinutes) {
			await updateSLAInquiries(executedBy, sla);
		}

		return sla;
	},

	async removeSLA(executedBy: string, _id: string) {
		const removedResult = await OmnichannelServiceLevelAgreements.removeById(_id);
		if (!removedResult || removedResult.deletedCount !== 1) {
			throw new Error(`SLA with id ${_id} not found`);
		}

		await removeSLAFromRooms(_id, executedBy);
	},
};

View on GitHub (pinned to f9d3ec372b)

Solutions

  1. Confirm the SLA _id still exists before calling removeSLA.
  2. Treat 'SLA with id ... not found' as idempotent success in the caller.
  3. If you maintain this code, consider upgrading to a MeteorError with a stable code for reliable client matching.

Example fix

// before
await removeSLA(executedBy, _id);

// after
try { await removeSLA(executedBy, _id); }
catch (e) {
  if (e instanceof Error && /not found/.test(e.message)) return;
  throw e;
}
Defensive patterns

Strategy: try-catch

Validate before calling

const sla = await OmnichannelServiceLevelAgreements.findOneById(_id, { projection: { _id: 1 } });
if (!sla) return; // already removed

Type guard

const slaExists = async (_id: string) => Boolean(await OmnichannelServiceLevelAgreements.findOneById(_id, { projection: { _id: 1 } }));

Try / catch

try { await removeSLA(executedBy, _id); }
catch (e) {
  if (e instanceof Error && /not found/.test(e.message)) return;
  throw e;
}

Prevention

When it happens

Trigger: removeSLA called with an _id that does not exist, was already removed, or (theoretically) where the model removed more than one document (data corruption).

Common situations: Retry after a transient failure that already succeeded; stale UI; migration script that deletes the same SLA twice.

Related errors

AI-assisted analysis of RocketChat/Rocket.Chat@f9d3ec372b (2026-08-12). Data as JSON: /api/errors/9e58c9b274a79771. Report an issue: GitHub.