TryGhost/Ghost · error · Error

Timed out waiting for Stripe sync for tier ${tier.name}

Error message

Timed out waiting for Stripe sync for tier ${tier.name}

What it means

Thrown by the tiers sync-wait loop after polling for Stripe price sync and never observing the expected count (2 prices per product). Each iteration counts prices whose `product` matches the tier's Stripe product id; if it never reaches 2 within the configured deadline, the loop exhausts and throws.

Source

Thrown at e2e/helpers/playwright/flows/tiers.ts:46

    const intervalMs = 250;
    const startTime = Date.now();

    while ((Date.now() - startTime) < timeoutMs) {
        const product = opts.stripe.getProducts().find(item => item.name === tier.name);
        const syncedPrices = product
            ? opts.stripe.getPrices().filter(item => item.product === product.id).length
            : 0;

        if (syncedPrices === 2) {
            return tier;
        }

        await new Promise<void>((resolve) => {
            setTimeout(resolve, intervalMs);
        });
    }

    throw new Error(`Timed out waiting for Stripe sync for tier ${tier.name}`);
}

View on GitHub (pinned to 47d8b0e2ad)

Solutions

1. Confirm Stripe Connect is set up in the test environment before creating tiers.
2. Verify the tier is configured with both monthly and yearly pricing (two prices expected).
3. Check the Stripe test service webhook client is delivering product/price events.
4. If the environment is slow, increase the polling timeout/interval rather than letting it exhaust.

Example fix

// before
await new Promise<void>((resolve) => { setTimeout(resolve, intervalMs); });
// ... after loop ...
throw new Error(`Timed out waiting for Stripe sync for tier ${tier.name}`);

// after — extend the deadline and surface progress
const deadline = Date.now() + maxWaitMs;
while (Date.now() < deadline) {
    const synced = stripe.getPrices().filter(p => p.product === product.id).length;
    if (synced === 2) return tier;
    await new Promise(r => setTimeout(r, intervalMs));
}
throw new Error(`Timed out waiting for Stripe sync for tier ${tier.name} (found ${stripe.getPrices().filter(p => p.product === product.id).length} prices)`)";

function tierHasTwoPrices(tier: {stripe_product_id?: string}, stripe: {getPrices(): {product: string}[]}): boolean {
    const count = stripe.getPrices().filter(p => p.product === tier.stripe_product_id).length;
    return count === 2;
}

When it happens

Trigger: A tier is created/edited and the test waits for Stripe to sync its monthly + yearly prices, but the Stripe product never accumulates two prices within the polling window. Caused by Stripe webhook not delivering price updates, or the product/prices not being created in the test Stripe instance.

Common situations: Stripe test service is disconnected; webhook for `price.created` not delivered or processed; the tier was saved without a valid Stripe connection; polling interval/timeout too short for a slow environment; only one cadence was configured on the tier.

Understand the failure class

• Timeouts: ETIMEDOUT, deadlines, and hung requests — what actually expires when a request times out.

Related errors

• Expected redeemed offer member ${emailAddress} to have a sub
• Invalid donation amount: ${value}
• No staff invitation email found for ${email}
• Latest Stripe checkout session does not include a success UR
• Latest Stripe checkout session does not include a success UR

AI-assisted analysis of TryGhost/Ghost@47d8b0e2ad (2026-08-13). Data as JSON: /api/errors/fcb7cb3d91899298. Report an issue: GitHub.