actualbudget/actual · error

results.reason

Error message

results.reason

What it means

When fetching Pluggy.ai accounts, an error_code in the 'pluggyai-accounts' response is thrown with results.reason as the message. Note this branch does not fall back to the code itself, so an empty reason yields an empty error message.

Solutions

1. Check results.reason (and server logs) for the Pluggy.ai failure cause
2. Re-enter Pluggy.ai credentials via the provider settings so secret-set stores valid values
3. Confirm the secret scope matches pluggyAiStatus.source (global vs per-budget-file)
4. Verify network access from the sync server to api.pluggy.ai

Example fix

// before
if (results.error_code) {
  throw new Error(results.reason);
}
// after
if (results.error_code) {
  throw new Error(results.reason || results.error_code);
}

const res = await send('pluggyai-accounts');
if (res.error_code) {
  throw new Error(res.reason || res.error_code);
}

const isPluggyError = (r: object): r is { error_code?: string; reason?: string; error?: string } =>
  'error_code' in r || 'error' in r;

try {
  await loadPluggyAiAccounts();
} catch (e) {
  notify(`Pluggy.ai failed: ${e instanceof Error ? e.message : String(e)}`);
}

When it happens

Trigger: The 'pluggyai-accounts' IPC returns { error_code: <non-null> } — e.g. invalid Pluggy.ai client id/secret, expired Pluggy auth, or the server failing to reach the Pluggy.ai API.

Common situations: Mis-typed pluggyai_clientId or pluggyai_clientSecret stored in secrets; per-budget-file vs global secret scope mismatch; Pluggy.ai API outage.

Related errors

• results.error
• results.reason || results.error
• results.reason || results.error_code
• Budget file ID is required.
• file-access-denied

AI-assisted analysis of actualbudget/actual@d4334cb6e6 (2026-08-29). Data as JSON: /api/errors/744a5510f4693b11. Report an issue: GitHub.

Appendix: source

Thrown at packages/desktop-client/src/components/banksync/useBuiltInBankSyncProviders.ts:501

    }
  }, [
    dispatch,
    isEnableBankingSetupComplete,
    onEnableBankingInit,
    t,
    upgradingAccountId,
  ]);

  const onConnectPluggyAi = useCallback(async () => {
    if (!pluggyAiStatus.configured) {
      onPluggyAiInit();
      return;
    }

    try {
      const results = await send('pluggyai-accounts');
      if (results.error_code) {
        throw new Error(results.reason);
      }
      if ('error' in results) {
        throw new Error(results.error);
      }

      const externalAccounts = (results.accounts as PluggyAiAccount[]).map(
        oldAccount => ({
          account_id: oldAccount.id,
          name: `${oldAccount.name.trim()} - ${
            oldAccount.type === 'BANK' ? oldAccount.taxNumber : oldAccount.owner
          }`,
          institution: oldAccount.name,
          orgDomain: null,
          orgId: oldAccount.id,
          balance:
            oldAccount.type === 'BANK'
              ? oldAccount.bankData.automaticallyInvestedBalance +
                oldAccount.bankData.closingBalance

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