{"record":{"id":"481b15aca34407da","repo":"Significant-Gravitas/AutoGPT","slug":"rate-limit-reset-failed-and-the-automatic-refund-a","errorCode":null,"errorMessage":"Rate limit reset failed and the automatic refund also failed. Please contact support for assistance.","messagePattern":"Rate limit reset failed and the automatic refund also failed\\. Please contact support for assistance\\.","errorType":"http","errorClass":"HTTPException","httpStatus":503,"severity":"critical","filePath":"autogpt_platform/backend/backend/api/features/chat/routes.py","lineNumber":1145,"sourceCode":"                    \"Refunded %d credits to user %s after Redis reset failure\",\n                    cost,\n                    user_id[:8],\n                )\n            except Exception:\n                logger.error(\n                    \"CRITICAL: Failed to refund %d credits to user %s \"\n                    \"after Redis reset failure — manual intervention required\",\n                    cost,\n                    user_id[:8],\n                    exc_info=True,\n                )\n            if refunded:\n                raise HTTPException(\n                    status_code=503,\n                    detail=\"Rate limit reset failed — please try again later. \"\n                    \"Your credits have not been charged.\",\n                )\n            raise HTTPException(\n                status_code=503,\n                detail=\"Rate limit reset failed and the automatic refund \"\n                \"also failed. Please contact support for assistance.\",\n            )\n\n        # Track the reset count for daily cap enforcement.\n        await increment_daily_reset_count(user_id)\n    finally:\n        await release_reset_lock(user_id)\n\n    # Return updated usage status (public schema — percentages only).\n    updated_usage = await get_usage_status(\n        user_id=user_id,\n        daily_cost_limit=daily_limit,\n        weekly_cost_limit=weekly_limit,\n        rate_limit_reset_cost=config.rate_limit_reset_cost,\n        tier=tier,\n    )","sourceCodeStart":1127,"sourceCodeEnd":1163,"githubUrl":"https://github.com/Significant-Gravitas/AutoGPT/blob/9c8bb5550f446ba5d3046b78896578742495b3cf/autogpt_platform/backend/backend/api/features/chat/routes.py#L1127-L1163","documentation":"HTTP 503 from POST /usage/reset (routes.py:1145). The worst branch of the failure ladder: the Redis daily-usage reset failed AND the automatic compensation refund (grant_credits) also raised, so the server logged 'CRITICAL: Failed to refund ... manual intervention required' (with exc_info) and returned 503. The user HAS been charged but did not receive the reset — money/state divergence requiring manual fix.","triggerScenarios":"Redis down for the reset AND the credit store (DB) failing for the refund — e.g. DB connection exhaustion or a transaction error inside grant_credits during a Redis brown-out; any Exception escaping the refund try block.","commonSituations":"Cascading infrastructure failure (Redis + DB pressure); partial outage where the credit service rejects grants. Rare, but when it fires the backend log carries the user id prefix (first 8 chars) and cost for reconciliation.","solutions":["Ops: grep backend logs for 'CRITICAL: Failed to refund' — the entry includes cost and user id[:8]; manually grant the refund to the affected user.","Verify Redis and the credit DB are both healthy before the user retries; a retry after recovery will charge again (the prior charge was not refunded).","Reconcile the user's transaction history (reason='CoPilot daily rate limit reset') against actual resets performed.","Add alerting on this log line — by design it demands human intervention."],"exampleFix":null,"handlingStrategy":"try-catch","validationCode":null,"typeGuard":null,"tryCatchPattern":"try { await post('/chat/usage/reset'); } catch (e) {\n  if (e.status === 503 && /contact support/.test(e.detail)) {\n    // user WAS charged — capture tx id and file a support ticket, do NOT blind-retry\n    await refreshBalance();\n    openSupportTicket({ detail: e.detail });\n    return;\n  }\n  throw e;\n}","preventionTips":["Never auto-retry this 503 — the user was charged without receiving the reset","Surface the transaction to support immediately (server logged cost + user prefix)","Ops: alert on the 'CRITICAL: Failed to refund' log line and reconcile credits manually"],"tags":["http","redis","credits","data-loss","ops","compensation","fastapi"],"backgroundTag":null,"analyzedSha":"9c8bb5550f446ba5d3046b78896578742495b3cf","analyzedAt":"2026-08-14T17:17:21.957Z","schemaVersion":2},"datasetVersion":"2026-08-15T17:31:12.345Z"}