{"record":{"id":"8a760b1ff8dd3be8","repo":"Significant-Gravitas/AutoGPT","slug":"rate-limit-reset-failed-please-try-again-later","errorCode":null,"errorMessage":"Rate limit reset failed — please try again later. Your credits have not been charged.","messagePattern":"Rate limit reset failed — please try again later\\. Your credits have not been charged\\.","errorType":"http","errorClass":"HTTPException","httpStatus":503,"severity":"error","filePath":"autogpt_platform/backend/backend/api/features/chat/routes.py","lineNumber":1140,"sourceCode":"                    cost,\n                    \"Refund for failed CoPilot rate-limit reset\",\n                )\n                refunded = True\n                logger.warning(\n                    \"Refunded %d credits to user %s after Redis reset failure\",\n                    cost,\n                    user_id[:8],\n                )\n            except Exception:\n                logger.error(\n                    \"CRITICAL: Failed to refund %d credits to user %s \"\n                    \"after Redis reset failure — manual intervention required\",\n                    cost,\n                    user_id[:8],\n                    exc_info=True,\n                )\n            if refunded:\n                raise HTTPException(\n                    status_code=503,\n                    detail=\"Rate limit reset failed — please try again later. \"\n                    \"Your credits have not been charged.\",\n                )\n            raise HTTPException(\n                status_code=503,\n                detail=\"Rate limit reset failed and the automatic refund \"\n                \"also failed. Please contact support for assistance.\",\n            )\n\n        # Track the reset count for daily cap enforcement.\n        await increment_daily_reset_count(user_id)\n    finally:\n        await release_reset_lock(user_id)\n\n    # Return updated usage status (public schema — percentages only).\n    updated_usage = await get_usage_status(\n        user_id=user_id,","sourceCodeStart":1122,"sourceCodeEnd":1158,"githubUrl":"https://github.com/Significant-Gravitas/AutoGPT/blob/9c8bb5550f446ba5d3046b78896578742495b3cf/autogpt_platform/backend/backend/api/features/chat/routes.py#L1122-L1158","documentation":"HTTP 503 from POST /usage/reset (routes.py:1140). The flow charges credits first, then resets daily usage in Redis (reset_daily_usage). If the Redis reset fails, the endpoint compensates by refunding via grant_credits (a GRANT, not a Stripe TOP_UP). This message means the refund SUCCEEDED — the user was made whole — but the reset did not happen; a later retry is safe.","triggerScenarios":"Redis write fails (down, failover, eviction) exactly between the successful spend_credits call and reset_daily_usage; the refund path then completes. Any transient Redis fault during that window produces this 503.","commonSituations":"Redis restarts/OOM under load; connection blips; local dev with flaky Redis. Users see a scary 503 but their balance is intact — support should confirm balance before re-charging.","solutions":["Retry the reset once Redis is healthy — the refund restored the balance so a retry will charge again only if it proceeds further.","Check Redis health and backend logs for 'CRITICAL: Failed to refund' absence (that would be the worse variant, error 150).","Client-side: on 503 with this detail, refresh the balance display to reassure the user, then allow manual retry.","Ops: alert on the reset-failure log path; frequent occurrences mean Redis durability issues are costing refunds."],"exampleFix":null,"handlingStrategy":"retry","validationCode":null,"typeGuard":null,"tryCatchPattern":"try { await post('/chat/usage/reset'); } catch (e) {\n  if (e.status === 503 && /credits have not been charged/.test(e.detail)) {\n    await refreshBalance(); // reassure: refund already happened\n    await sleep(30_000); return retryOnce();\n  }\n  throw e;\n}","preventionTips":["On 503 with 'not been charged', refresh the balance display before retry","Retry only once Redis is healthy — check service status first","Alert ops on reset-failure logs even when refunds succeed (Redis instability signal)"],"tags":["http","redis","credits","compensation","availability","fastapi"],"backgroundTag":null,"analyzedSha":"9c8bb5550f446ba5d3046b78896578742495b3cf","analyzedAt":"2026-08-14T17:17:21.957Z","schemaVersion":2},"datasetVersion":"2026-08-15T22:17:37.221Z"}