{"record":{"id":"9bf09d52f11f0ade","repo":"plandex-ai/plandex","slug":"error-verifying-email-v","errorCode":null,"errorMessage":"error verifying email: %v","messagePattern":"error verifying email: (.+?)","errorType":"exception","errorClass":null,"httpStatus":null,"severity":"error","filePath":"app/cli/auth/account.go","lineNumber":179,"sourceCode":"\n\tif err != nil {\n\t\treturn fmt.Errorf(\"error prompting host: %v\", err)\n\t}\n\n\tif selected == SignInLocalOption {\n\t\temail = \"local-admin@plandex.ai\"\n\t} else {\n\t\temail, err = term.GetRequiredUserStringInput(\"Your email:\")\n\t}\n\n\tif err != nil {\n\t\treturn fmt.Errorf(\"error prompting email: %v\", err)\n\t}\n\n\tres, err := verifyEmail(email, host)\n\n\tif err != nil {\n\t\treturn fmt.Errorf(\"error verifying email: %v\", err)\n\t}\n\n\tif res.hasAccount {\n\t\terr := signIn(email, res.pin, host)\n\t\tif err != nil {\n\t\t\treturn fmt.Errorf(\"error signing in: %v\", err)\n\t\t}\n\t} else {\n\t\terr := createAccount(email, res.pin, host, res.isLocalMode)\n\t\tif err != nil {\n\t\t\treturn fmt.Errorf(\"error creating account: %v\", err)\n\t\t}\n\t}\n\n\tif !term.IsRepl {\n\t\tterm.PrintCmds(\"\", \"\")\n\t}\n","sourceCodeStart":161,"sourceCodeEnd":197,"githubUrl":"https://github.com/plandex-ai/plandex/blob/e2d772072efadbe41d2946d97d79be55532dbab5/app/cli/auth/account.go#L161-L197","documentation":"promptSignInNewAccount wraps any failure from verifyEmail (email, host) as 'error verifying email: %v'. verifyEmail calls apiClient.CreateEmailVerification against the chosen host and then prompts for the emailed pin, so this error covers server-side verification-creation failures as well as downstream pin-prompt failures.","triggerScenarios":"verifyEmail returns an error: apiClient.CreateEmailVerification fails (server unreachable, invalid host, server rejects the email), or the subsequent pin prompt fails (see nested message).","commonSituations":"Typos in the host URL so the CLI hits the wrong server; local Plandex server not running; self-hosted server without working email delivery for verification pins; non-interactive environment blocking the pin prompt.","solutions":["Check the nested error: if it is 'error creating email verification', fix host/server connectivity; if 'error prompting pin', fix the interactive terminal.","Verify the Plandex server is running and reachable at the host you entered (e.g. curl http://localhost:8099/health).","Correct any host typo and re-run the sign-in flow.","For self-hosted servers, confirm SMTP/email delivery is configured so verification pins are actually sent."],"exampleFix":"// before: server not started\nplandex auth (host http://localhost:8099 -> connection refused)\n// after\nplandex servers start && plandex auth","handlingStrategy":"retry","validationCode":"// verify host reachability before calling verifyEmail\nresp, err := http.Get(host + \"/health\")\nif err != nil {\n    return fmt.Errorf(\"server at %s unreachable: %w\", host, err)\n}\ndefer resp.Body.Close()","typeGuard":null,"tryCatchPattern":"res, err := verifyEmail(email, host)\nif err != nil {\n    if strings.Contains(err.Error(), \"error creating email verification\") {\n        // server-side problem: check host/server, then retry once\n        time.Sleep(2 * time.Second)\n        res, err = verifyEmail(email, host)\n    }\n    if err != nil { return err }\n}","preventionTips":["Confirm the Plandex server is running and the host URL is correct before signing in.","For self-hosted deployments, verify email delivery works so pins actually arrive.","Read the nested error text to distinguish server failures from pin-prompt failures.","Test connectivity (curl the health endpoint) when the flow fails at verification."],"tags":["auth","network","email-verification","cli"],"backgroundTag":"email-verification-failed","analyzedSha":"e2d772072efadbe41d2946d97d79be55532dbab5","analyzedAt":"2026-09-05T20:56:53.631Z","contentChangedAt":"2026-09-05T20:56:53.631Z","schemaVersion":2},"datasetVersion":"2026-09-14T00:17:10.932Z"}