{"record":{"id":"ede60452fcd23a01","repo":"thedotmack/claude-mem","slug":"couldn-t-reach-cmem-ai-start-the-trial-later-wit","errorCode":null,"errorMessage":"Couldn't reach cmem.ai — start the trial later with npx claude-mem install","messagePattern":"Couldn't reach cmem\\.ai — start the trial later with npx claude-mem install","errorType":"console","errorClass":null,"httpStatus":null,"severity":"warning","filePath":"src/npx-cli/commands/install.ts","lineNumber":1602,"sourceCode":"    // is 30 minutes, so it has long expired), ask before sending a fresh one:\n    // a silent resend would email the user (and start the 240s poll) on every\n    // future install/update forever. Decline leaves state untouched, so the\n    // offer repeats next time; CLAUDE_MEM_ONLINE_OPTIN=false kills it outright.\n    if (prior.state !== 'link_sent') return null;\n\n    const resendChoice = await p.confirm({\n      message: `You started a cmem Pro trial earlier — send a fresh sign-in link to ${prior.email}?`,\n      initialValue: false,\n    });\n    if (p.isCancel(resendChoice) || resendChoice !== true) return null;\n\n    const spin = p.spinner();\n    spin.start(`Resending your cmem Pro sign-in link to ${prior.email}…`);\n    const resendStartedAt = Date.now();\n    const pairing = await startTrialPairing(prior.email);\n    if (!pairing) {\n      spin.stop(styleText('yellow', 'Could not resend the sign-in link.'));\n      log.warn(TRIAL_UNREACHABLE_WARNING);\n      return null;\n    }\n    mergeSettings({ CLAUDE_MEM_PRO_TRIAL_AT: new Date().toISOString() });\n    spin.stop('Sign-in link resent.');\n    p.note(\n      'Check your email — click the sign-in link and add a card ($0 today).\\nInstall continues; we pick it up automatically.',\n      'Link sent',\n    );\n    noteTrialUserCode(pairing);\n    await captureCliEvent('trial_link_sent', { version, duration_ms: Date.now() - resendStartedAt });\n    return pairing;\n  }\n\n  // The alt-path figure is live-fetched (with a bounded timeout and baked\n  // fallback) so the pitch never quotes a stale price. Framing rule: never\n  // print a $/1k figure for Pro itself — it is a flat subscription that does\n  // not bill the user's tokens.\n  const { rates } = await fetchBlendedRates();","sourceCodeStart":1584,"sourceCodeEnd":1620,"githubUrl":"https://github.com/thedotmack/claude-mem/blob/e2d1df569a8f04075d40e92461128ece7cf04c82/src/npx-cli/commands/install.ts#L1584-L1620","documentation":"While re-sending a cmem Pro trial sign-in link to a previously stored email, startTrialPairing() returned null — the HTTPS call to cmem.ai could not be completed (offline, DNS failure, timeout, non-2xx). The spinner shows 'Could not resend the sign-in link.', this warning (TRIAL_UNREACHABLE_WARNING) tells you to retry later via `npx claude-mem install`, and install continues normally. Nothing is persisted.","triggerScenarios":"startTrialPairing(prior.email) failing due to no internet, corporate proxy blocking cmem.ai, cmem.ai down, or TLS interception rejecting the certificate. The prior confirm prompt must have been accepted first.","commonSituations":"Airplane mode / flaky café Wi-Fi during install; corporate networks with TLS-inspecting proxies; cmem.ai incident. The stored trial email means future installs will offer the resend again, so recovery is automatic.","solutions":["Check connectivity (`curl -I https://cmem.ai`) and rerun `npx claude-mem install` — the resend offer reappears because your email is already stored.","Behind a proxy: set HTTPS_PROXY/HTTP_PROXY so Node's fetch can reach cmem.ai.","If cmem.ai is down, wait and retry; local claude-mem keeps working without Pro."],"exampleFix":null,"handlingStrategy":"retry","validationCode":"// Check reachability before offering/attempting the resend flow:\nasync function reachable(url = 'https://cmem.ai'): Promise<boolean> {\n  try { await fetch(url, { method: 'HEAD', signal: AbortSignal.timeout(3000) }); return true; }\n  catch { return false; }\n}\nif (await reachable()) { /* safe to start pairing */ }\nelse { /* skip trial offer; local install proceeds */ }","typeGuard":null,"tryCatchPattern":"const pairing = await startTrialPairing(email).catch(() => null);\nif (!pairing) { warnUser('Could not resend — retry with `npx claude-mem install` later'); return null; }","preventionTips":["Run installs on networks with direct HTTPS egress, or set HTTPS_PROXY for proxied environments.","Treat cmem.ai calls as optional: failure must never block the local install (it does not, by design).","The stored email makes retries cheap — no need to re-enter it on the next install."],"tags":["network","install","trial","cmem-pro"],"backgroundTag":"service-unreachable","analyzedSha":"e2d1df569a8f04075d40e92461128ece7cf04c82","analyzedAt":"2026-08-20T23:58:13.836Z","contentChangedAt":null,"schemaVersion":2},"datasetVersion":"2026-09-14T00:17:10.932Z"}