chatwoot/chatwoot · error · ArgumentError

Unsupported import source.

Error message

Unsupported import source.

What it means

Raised by DataImports::Source.source_class when data_import.source_provider is not a key of the PROVIDERS map ({ 'freshdesk' => ..., 'intercom' => ... }); PROVIDERS.fetch with a raise block produces ArgumentError 'Unsupported import source.'. This factory resolves which provider-specific Source class backs a DataImport, so an unknown provider has no implementation to instantiate.

Source

Thrown at app/services/data_imports/source.rb:15

class DataImports::Source
  PROVIDERS = {
    'freshdesk' => 'DataImports::Freshdesk::Source',
    'intercom' => 'DataImports::Intercom::Source'
  }.freeze

  def self.for(data_import)
    source_class(data_import.source_provider).new(
      access_token: data_import.access_token,
      source_metadata: data_import.source_metadata
    )
  end

  def self.source_class(provider)
    PROVIDERS.fetch(provider.to_s) { raise ArgumentError, 'Unsupported import source.' }.constantize
  end

  def self.supported?(provider)
    PROVIDERS.key?(provider.to_s)
  end
end

View on GitHub (pinned to ed230f9bc0)

Solutions

1. Set source_provider to 'freshdesk' or 'intercom' (exact lowercase string).
2. Guard the call with DataImports::Source.supported?(provider) and show a clear unsupported-source message instead of raising.
3. If adding a new provider, register it in the PROVIDERS map and implement the matching Source class.

Example fix

# before
DataImports::Source.source_class('zendesk') # raises ArgumentError: Unsupported import source.

# after
unless DataImports::Source.supported?(data_import.source_provider)
  return unsupported_provider_response
end
source = DataImports::Source.for(data_import)

unless DataImports::Source.supported?(data_import.source_provider)
  render_error('Unsupported import source.') && next
end
source = DataImports::Source.for(data_import)

def supported_import_source?(provider)
  %w[freshdesk intercom].include?(provider.to_s)
end

When it happens

Trigger: DataImports::Source.for(data_import) with source_provider nil, 'zendesk', 'zoho', or any string other than 'freshdesk'/'intercom'; calling source_class('salesforce') directly.

Common situations: DataImport row created via console/API with a typo'd or future provider; provider column written before the supporting code shipped; nil provider from a bad migration or unfiltered params.

Related errors

• Freshdesk domain is required.
• Freshdesk API key is required.
• Select at least one data type to import.
• Intercom access key is required.
• Select at least one data type to import.

AI-assisted analysis of chatwoot/chatwoot@ed230f9bc0 (2026-08-21). Data as JSON: /api/errors/1960bbf8ab7f180e. Report an issue: GitHub.