different-ai/openwork · error · PluginArchRouteFailure

connector_sync_event_not_found

connector_sync_event_not_found

Error message

Connector sync event not found.

What it means

Thrown by getConnectorSyncEventDetail when getConnectorSyncEventRow finds no sync event with the given connectorSyncEventId in the caller's organization. The visibility check on the parent connector instance and serialization never run. Org-scoped, so events from other orgs are indistinguishable from nonexistent ones.

Source

Thrown at ee/apps/den-api/src/routes/org/plugin-system/store.ts:4269

    .orderBy(desc(ConnectorSyncEventTable.startedAt), desc(ConnectorSyncEventTable.id))

  const filtered: ReturnType<typeof serializeConnectorSyncEvent>[] = []
  for (const row of rows) {
    const role = await resolvePluginArchResourceRole({ context: input.context, resourceId: row.instance.id, resourceKind: "connector_instance" })
    if (!role) continue
    if (input.connectorInstanceId && row.event.connectorInstanceId !== input.connectorInstanceId) continue
    if (input.connectorTargetId && row.event.connectorTargetId !== input.connectorTargetId) continue
    if (input.eventType && row.event.eventType !== input.eventType) continue
    if (input.status && row.event.status !== input.status) continue
    if (input.q && !`${row.event.externalEventRef ?? ""}\n${row.event.sourceRevisionRef ?? ""}`.toLowerCase().includes(input.q.toLowerCase())) continue
    filtered.push(serializeConnectorSyncEvent(row.event))
  }
  return pageItems(filtered, input.cursor, input.limit)
}

export async function getConnectorSyncEventDetail(context: PluginArchActorContext, connectorSyncEventId: ConnectorSyncEventId) {
  const row = await getConnectorSyncEventRow(context.organizationContext.organization.id, connectorSyncEventId)
  if (!row) throw new PluginArchRouteFailure(404, "connector_sync_event_not_found", "Connector sync event not found.")
  await ensureVisibleConnectorInstance(context, row.connectorInstanceId)
  return serializeConnectorSyncEvent(row)
}

export async function retryConnectorSyncEvent(input: { connectorSyncEventId: ConnectorSyncEventId; context: PluginArchActorContext }) {
  const row = await getConnectorSyncEventRow(input.context.organizationContext.organization.id, input.connectorSyncEventId)
  if (!row) throw new PluginArchRouteFailure(404, "connector_sync_event_not_found", "Connector sync event not found.")
  await ensureEditableConnectorInstance(input.context, row.connectorInstanceId)
  await db.update(ConnectorSyncEventTable).set({
    attemptCount: 0,
    completedAt: null,
    nextAttemptAt: null,
    startedAt: new Date(),
    status: "queued",
  }).where(eq(ConnectorSyncEventTable.id, row.id))
  return { id: row.id }
}

View on GitHub (pinned to 2b7df46e8a)

Solutions

1. Re-list sync events for the connector instance to find the current event ID
2. Confirm the org context of the caller matches the event's organizationId
3. Check whether retention/job cleanup removed the event row
4. Fix polling code to handle 404 as terminal state instead of retrying forever

Example fix

// before
const detail = await getConnectorSyncEventDetail(context, eventId) // throws when pruned
// after
const detail = await getConnectorSyncEventDetail(context, eventId).catch((e) =>
  isPluginArchRouteFailure(e) && e.code === "connector_sync_event_not_found" ? null : Promise.reject(e))
if (!detail) show("sync record no longer available")

const events = await listConnectorSyncEvents({ context, connectorInstanceId })
if (!events.some((ev) => ev.id === eventId)) throw new Error("sync event unavailable")

function isSyncEventNotFound(e: unknown): boolean {
  return e instanceof PluginArchRouteFailure && e.code === "connector_sync_event_not_found"
}

const detail = await getConnectorSyncEventDetail(context, eventId).catch((e) =>
  isSyncEventNotFound(e) ? null : Promise.reject(e))
if (!detail) render("This sync record is no longer available.")

When it happens

Trigger: Requesting a sync event detail with an ID that was never created, was pruned/retention-deleted, is mistyped, or belongs to another organization.

Common situations: Deep links to old sync events after log retention cleanup; polling a sync event ID from a failed/rolled-back sync run; sharing links between two orgs' admin consoles.

Understand the failure class

Background: 'Could not be found', 'does not exist', 'not found in database': the resource-not-found family when an ID, slug, key, or URI lookup comes back empty — this error's family across 20 libraries.

Related errors

• connector_mapping_not_found
• skill_not_found
• app_revision_not_found
• file_not_found
• token_not_found

AI-assisted analysis of different-ai/openwork@2b7df46e8a (2026-09-01). Data as JSON: /api/errors/e61633da6f2e3ec6. Report an issue: GitHub.