different-ai/openwork · error · Error

Failed to create desktop policy (${response.status}).

Error message

Failed to create desktop policy (${response.status}).

What it means

Thrown by createDesktopPolicy when POST /v1/desktop-policies returns non-OK. Status 402 is special-cased into the DESKTOP_POLICY_ENTERPRISE_PLAN_ERROR (enterprise plan required); otherwise getRequestError throws the server message or this fallback. It means the server rejected creating the desktop policy.

Source

Thrown at ee/apps/den-web/app/(den)/dashboard/_components/desktop-policy-data.tsx:201

    }
  }

  useEffect(() => {
    void reloadPolicies();
  }, [orgId]);

  return { definitions, desktopPolicies, busy, error, reloadPolicies };
}

export async function createDesktopPolicy(input: DesktopPolicyPayload) {
  const { response, payload } = await requestJson("/v1/desktop-policies", {
    method: "POST",
    headers: { "content-type": "application/json" },
    body: JSON.stringify(input),
  }, 12000);
  if (!response.ok) {
    if (response.status === 402) throw new Error(DESKTOP_POLICY_ENTERPRISE_PLAN_ERROR);
    throw getRequestError(payload, response, `Failed to create desktop policy (${response.status}).`);
  }
}

export async function updateDesktopPolicy(policyId: string, input: DesktopPolicyPayload) {
  const { response, payload } = await requestJson(`/v1/desktop-policies/${encodeURIComponent(policyId)}`, {
    method: "PATCH",
    headers: { "content-type": "application/json" },
    body: JSON.stringify(input),
  }, 12000);
  if (!response.ok) {
    if (response.status === 402) throw new Error(DESKTOP_POLICY_ENTERPRISE_PLAN_ERROR);
    throw getRequestError(payload, response, `Failed to update desktop policy (${response.status}).`);
  }
}

export async function deleteDesktopPolicy(policyId: string) {
  const { response, payload } = await requestJson(`/v1/desktop-policies/${encodeURIComponent(policyId)}`, {
    method: "DELETE",

View on GitHub (pinned to 2b7df46e8a)

Solutions

1. Upgrade the org to an enterprise plan if the error is the 402 enterprise-plan message.
2. Validate the DesktopPolicyPayload shape client-side before POSTing to pass server validation.
3. Re-authenticate if the error indicates an expired/reauth-needed session.
4. Retry as a user with policy-management permissions.
5. For 5xx, check Den server logs.

Example fix

// before
if (response.status === 402) throw new Error(DESKTOP_POLICY_ENTERPRISE_PLAN_ERROR);
throw getRequestError(payload, response, `Failed to create desktop policy (${response.status}).`);
// after
if (response.status === 402) throw new Error(DESKTOP_POLICY_ENTERPRISE_PLAN_ERROR);
if (response.status === 400) throw new Error(getErrorMessage(payload, "Invalid policy settings - check the form values."));
throw getRequestError(payload, response, `Failed to create desktop policy (${response.status}).`);

function policyPayloadOk(p: DesktopPolicyPayload): boolean {
  return typeof p.name === "string" && p.name.trim().length > 0; // + rule schema checks
}
if (!policyPayloadOk(input)) throw new Error("Invalid policy payload");

function isEnterprisePlanError(e: unknown): boolean { return e instanceof Error && e.message === DESKTOP_POLICY_ENTERPRISE_PLAN_ERROR; }

try {
  await createDesktopPolicy(input);
} catch (error) {
  if (isEnterprisePlanError(error)) { showUpgradePrompt(); return; }
  if (isReauthRequiredError(error)) { promptReauth(); return; }
  showToast(error.message);
}

When it happens

Trigger: POST /v1/desktop-policies fails: org not on an enterprise plan (402), validation failure in the policy payload (400/422), insufficient permissions (401/403), or server error (5xx). 12s timeout.

Common situations: Free/standard org attempting policy management (402); policy JSON with invalid rules failing server validation; admin session expired; also hit indirectly by ensureAdminExceptionPolicy auto-creating the admin exception policy.

Understand the failure class

Background: 'Something went wrong' / 'Request failed (500)' / 'HTTP error! status: 404' — what failed HTTP requests actually mean and how to find the real cause — this error's family across 28 libraries.

Related errors

• Failed to update desktop policy (${response.status}).
• Failed to delete desktop policy (${response.status}).
• Failed to load dashboard access (${response.status}).
• Failed to verify skill plugin (${membershipResult.response.s
• Failed to fetch latest-mac.yml (${response.status} ${respons

AI-assisted analysis of different-ai/openwork@2b7df46e8a (2026-09-01). Data as JSON: /api/errors/72459ff130c89034. Report an issue: GitHub.