different-ai/openwork · error · Error

Failed to disconnect integration (${response.status}).

Error message

Failed to disconnect integration (${response.status}).

What it means

Thrown when disconnecting an integration fails. For connections with a connectionId the code POSTs {reason:'Disconnected from Den Web integrations.'} to the disconnect endpoint (20s timeout) and throws getRequestError on non-ok; otherwise it falls back to a simulated-latency local disconnect path. getRequestError (den-flow.ts:527) may instead return a ReauthRequiredError for 403 {error:'reauth'}.

Source

Thrown at ee/apps/den-web/app/(den)/dashboard/_components/integration-data.tsx:900

  const queryClient = useQueryClient();
  const { runReauthableAction } = useOrgDashboard();

  return useMutation({
    mutationFn: async (connectionId: string) => {
      let result: string | null = null;
      await runReauthableAction("disconnect-integration", async () => {
      const isGithubConnection = connectionId.startsWith("cac_");
      if (isGithubConnection) {
        const { response, payload } = await requestJson(
          `/v1/connector-accounts/${encodeURIComponent(connectionId)}/disconnect`,
          {
            method: "POST",
            body: JSON.stringify({ reason: "Disconnected from Den Web integrations." }),
          },
          20000,
        );
        if (!response.ok) {
          throw getRequestError(payload, response, `Failed to disconnect integration (${response.status}).`);
        }
        result = connectionId;
        return;
      }

      await simulateLatency(300);
      mockConnections = mockConnections.filter((entry) => entry.id !== connectionId);
        result = connectionId;
      });
      if (!result) {
        throw new Error("Disconnect response was incomplete.");
      }
      return result;
    },
    onSuccess: () => {
      queryClient.invalidateQueries({ queryKey: integrationQueryKeys.all });
      queryClient.invalidateQueries({ queryKey: ["plugins"] });
    },

View on GitHub (pinned to 2b7df46e8a)

Solutions

1. On 404, treat the integration as already disconnected: refresh the integration list and clear local state.
2. On 401/403, run the reauth/sign-in flow (check isReauthRequiredError) then retry.
3. If the server says the connection is in use, remove dependent policies/automations first, then disconnect.
4. On 5xx/timeout, retry the disconnect; it is idempotent per connectionId.

Example fix

// before
if (!response.ok) {
  throw getRequestError(payload, response, `Failed to disconnect integration (${response.status}).`);
}
// after
if (!response.ok) {
  if (response.status === 404) {
    return connectionId; // already gone server-side
  }
  throw getRequestError(payload, response, `Failed to disconnect integration (${response.status}).`);
}

// before disconnecting
if (!connectionId) throw new Error("No server-side connection to disconnect.");
// optionally confirm no dependents:
const dependents = getDependentPolicies(integrationId);
if (dependents.length > 0) throw new Error("Remove linked policies first.");

function isReauthError(e: unknown): e is ReauthRequiredError {
  return e instanceof ReauthRequiredError;
}

try {
  await disconnectMutation.mutateAsync({ connectionId });
} catch (error) {
  if (isReauthError(error)) { startReauth(); return; }
  if (/\(404\)/.test(error.message)) { clearLocalIntegration(integrationId); return; }
  showToast(error.message);
}

When it happens

Trigger: The disconnect POST returns non-ok: 401/403 (session expired, no permission on the integration, or reauth required), 404 (connection already removed server-side), 409/422 (connection is in use by active runs or policies), 5xx (provider or Den server failure).

Common situations: Trying to disconnect an integration another admin already removed; org policy blocks disconnecting a connector that desktop policies depend on; stale tab with an expired session; provider outage during disconnect cleanup.

Related errors

• Failed to connect GitHub repository (${response.status}).
• Failed to apply GitHub discovery (${response.status}).
• Failed to update auto-import (${response.status}).
• Failed to sync connector instance (${response.status}).
• Failed to remove connector instance (${response.status}).

AI-assisted analysis of different-ai/openwork@2b7df46e8a (2026-09-01). Data as JSON: /api/errors/e4da1228c24d4862. Report an issue: GitHub.