different-ai/openwork · error

Failed to load organizations.

Error message

Failed to load organizations.

What it means

organization-screen.tsx throws this as the fallback message when `GET /v1/me/orgs` returns a non-ok status and the response payload carries no usable error message. It is the default surfaced to the UI whenever the org list cannot be fetched.

Solutions

1. Check the actual HTTP status of the /v1/me/orgs call in the network tab
2. Re-authenticate: sign in again to refresh the session token
3. Verify the Den server is running and reachable at the configured base URL
4. Add a server-side error body so getErrorMessage returns a meaningful message

const res = await fetch("/v1/me/orgs");
if (!res.ok) {
  console.warn(`org list preflight failed: ${res.status}`);
}

function isOrgListPayload(p: unknown): p is { orgs: { slug: string }[]; activeOrgSlug: string | null } {
  return typeof p === "object" && p !== null && "orgs" in p && Array.isArray((p as { orgs: unknown }).orgs);
}

try {
  const { response, payload } = await requestJson("/v1/me/orgs", { method: "GET" });
  if (!response.ok) throw new Error(getErrorMessage(payload, "Failed to load organizations."));
} catch (err) {
  showRetryableError("Could not load your organizations. Check your sign-in and try again.", { retry: loadOrgs });
}

When it happens

Trigger: `requestJson("/v1/me/orgs", { method: "GET" })` resolves with response.ok === false and getErrorMessage cannot extract a message from the payload (e.g. empty body, HTML error page, non-JSON).

Common situations: Auth token expired/missing so the API returns 401 with an empty body; Den server down or proxying to a 502/503 page; network middleware returning HTML error pages instead of JSON.

Understand the failure class

Background: "API request failed": what wrapped HTTP errors from external APIs mean and how to find the real cause — this error's family across 29 libraries.

Related errors

• Failed to create organization.
• Could not prepare an OpenWork link
• Failed to update profile
• Organization was created, but no slug was returned.
• Could not resolve workspace SSO

AI-assisted analysis of different-ai/openwork@2b7df46e8a (2026-09-01). Data as JSON: /api/errors/b4cec4d586651b25. Report an issue: GitHub.

Appendix: source

Thrown at ee/apps/den-web/app/(den)/_components/organization-screen.tsx:65

    hasMore: orgHasMore,
    showMore: showMoreOrgs,
    showSearch: showOrgSearch,
  } = useOrgListWindow(orgs);

  useEffect(() => {
    if (!sessionHydrated || !runtimeConfigLoaded) return;
    if (!user) {
      router.replace("/");
      return;
    }

    let isMounted = true;

    async function loadOrgs() {
      try {
        const { response, payload } = await requestJson("/v1/me/orgs", { method: "GET" });
        if (!response.ok) {
          throw new Error(getErrorMessage(payload, "Failed to load organizations."));
        }

        if (isMounted) {
          const parsed = parseOrgListPayload(payload);
          const nextOrgs = parsed.orgs.map((org) => ({ ...org, isActive: org.slug === parsed.activeOrgSlug }));
          const targetOrg = nextOrgs.find((org) => org.isActive) ?? nextOrgs[0] ?? null;
          if (isSingleOrgMode && targetOrg) {
            router.replace(getOrgDashboardRoute(targetOrg.slug));
            return;
          }
          setOrgs(nextOrgs);
          setShowCreate(!isSingleOrgMode && nextOrgs.length === 0);
          setBusy(false);
        }
      } catch (err) {
        if (isMounted) {
          setError(err instanceof Error ? err.message : "An error occurred.");
          setBusy(false);

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