different-ai/openwork · error

Failed to load team access (${response.status}).

Error message

Failed to load team access (${response.status}).

What it means

useTeamPluginAccess GETs /v1/teams/{teamId}/plugin-access and, when the response is not ok, throws an Error built from getErrorMessage(payload, fallback) where fallback is 'Failed to load team access (${status}).' It surfaces the server's error message when present, otherwise the HTTP status.

Source

Thrown at ee/apps/den-web/app/(den)/dashboard/_components/team-access-data.tsx:122

    marketplace,
    role,
    grantedBy,
    grantedAt,
    grantId,
  };
}

export function useTeamPluginAccess(teamId: string) {
  return useQuery({
    queryKey: teamAccessQueryKeys.detail(teamId),
    queryFn: async (): Promise<TeamPluginAccessItem[]> => {
      const { response, payload } = await requestJson(
        `/v1/teams/${encodeURIComponent(teamId)}/plugin-access`,
        { method: "GET" },
        15000,
      );
      if (!response.ok) {
        throw new Error(getErrorMessage(payload, `Failed to load team access (${response.status}).`));
      }

      const items = isRecord(payload) && Array.isArray(payload.items) ? payload.items : [];
      return items
        .map(parseTeamPluginAccessItem)
        .filter((item): item is TeamPluginAccessItem => item !== null);
    },
  });
}

export function useRevokeTeamPluginAccess() {
  const queryClient = useQueryClient();
  const { runReauthableAction } = useOrgDashboard();

  return useMutation({
    mutationFn: async (input: { teamId: string; pluginId: string; grantId: string }) => {
      await runReauthableAction("revoke-team-plugin-access", async () => {
        const { response, payload } = await requestJson(

View on GitHub (pinned to 2b7df46e8a)

Solutions

1. Check response.status: 401 → re-authenticate / refresh the session; 403 → request team admin access; 404 → verify teamId.
2. Confirm the teamId in the route/query actually exists in the current org.
3. Retry after auth fix — react-query will refetch; clear cached errors.
4. If 5xx persists, check Den API health/logs; the failure is server-side.

Example fix

// before
throw new Error(getErrorMessage(payload, `Failed to load team access (${response.status}).`));
// after
if (response.status === 401) { await reauthenticate(); }
throw new Error(getErrorMessage(payload, `Failed to load team access (${response.status}).`));

function isValidTeamId(teamId: string): boolean {
  return teamId.length > 0 && /^[%\w-]+$/.test(encodeURIComponent(teamId));
}

function isTeamAccessPayload(v: unknown): v is { items: unknown[] } {
  return isRecord(v) && Array.isArray(v.items);
}

try {
  const access = await accessQuery.refetch();
} catch (e) {
  const msg = e instanceof Error ? e.message : "";
  const status = /\((\d{3})\)/.exec(msg)?.[1];
  if (status === "401") await reauthenticate();
  else if (status === "403") showNoAccessState();
  else if (status?.startsWith("5")) queueRetry();
}

When it happens

Trigger: GET team plugin-access returns 401 (unauthenticated), 403 (not a team member/admin), 404 (bad teamId), or 5xx from the Den API.

Common situations: Session expired mid-dashboard-use; user switched orgs and the teamId belongs to another org; teamId malformed in route; Den API outage or timeout returning 5xx.

Understand the failure class

Background: 'Something went wrong' / 'Request failed (500)' / 'HTTP error! status: 404' — what failed HTTP requests actually mean and how to find the real cause — this error's family across 28 libraries.

Related errors

• Failed to load desktop policies (${response.status}).
• Could not load egress diagnostics (${response.status}).
• Egress diagnostic could not start (${response.status}).
• Failed to load inference settings (${response.status}).
• Failed to load dashboards (${response.status}).

AI-assisted analysis of different-ai/openwork@2b7df46e8a (2026-09-01). Data as JSON: /api/errors/c3d82944fb1736ce. Report an issue: GitHub.