infiniflow/ragflow · error · LookupError

Provider {provider_name} not found for model {model_name}.

Error message

Provider {provider_name} not found for model {model_name}.

What it means

Error "Provider {provider_name} not found for model {model_name}." thrown in infiniflow/ragflow.

Source

Thrown at api/db/joint_services/tenant_model_service.py:283

    # Builtin embedding model
    compose_profiles = os.getenv("COMPOSE_PROFILES", "")
    is_tei_builtin_embedding = (
        model_type_val == LLMType.EMBEDDING.value and "tei-" in compose_profiles and pure_model_name == os.getenv("TEI_MODEL", "") and (provider_name == "Builtin" or not provider_name)
    )
    if is_tei_builtin_embedding:
        # configured local embedding model
        embedding_cfg = settings.EMBEDDING_CFG
        return {
            "llm_factory": "Builtin",
            "api_key": embedding_cfg["api_key"],
            "llm_name": pure_model_name,
            "api_base": embedding_cfg["base_url"],
            "model_type": LLMType.EMBEDDING.value,
        }

    provider_obj = TenantModelProviderService.get_by_tenant_id_and_provider_name(tenant_id, provider_name)
    if not provider_obj:
        raise LookupError(f"Provider {provider_name} not found for model {model_name}.")
    instance_obj = _resolve_instance_for_model(provider_obj, instance_name, model_name)
    model_obj = TenantModelService.get_by_provider_id_and_instance_id_and_model_type_and_model_name(provider_obj.id, instance_obj.id, model_type_val, pure_model_name)

    api_key, is_tool, api_key_payload = _decode_api_key_config(instance_obj.api_key)
    extra_fields = json.loads(instance_obj.extra) if instance_obj.extra else {}

    if model_obj:
        if model_obj.status == ActiveStatusEnum.INACTIVE.value:
            raise LookupError(f"Model {model_name} is disabled.")
        if model_obj.status == ActiveStatusEnum.UNSUPPORTED.value:
            raise LookupError(f"Model {model_name} cannot be used as {model_type_val} model.")

        model_extra = json.loads(model_obj.extra) if model_obj.extra else {}
        llm_info = _lookup_factory_llm_info(provider_obj.provider_name, pure_model_name, extra_fields)
        if "max_tokens" in model_extra:
            max_tokens = model_extra["max_tokens"]
        else:
            max_tokens = (llm_info or {}).get("max_tokens", 8192)

View on GitHub (pinned to 554fb1133a)

Solutions

1. Verify the provider name for the model exists in the tenant configuration.

Example fix

# list configured providers and use a valid provider_name

When it happens

Trigger: Thrown at api/db/joint_services/tenant_model_service.py:283 when the library encounters an invalid state.

Common situations: The model record references a provider that is not configured for the tenant; configuring or correcting the provider prevents this error.

AI-assisted analysis of infiniflow/ragflow@554fb1133a (2026-08-15). Data as JSON: /api/errors/41de6b7a4ddd1a4e. Report an issue: GitHub.