juspay/hyperswitch · error · hyperswitch_domain_models::router_data::ErrorResponse

VOID_FAILED

VOID_FAILED

Error message

VOID_FAILED

What it means

Error "VOID_FAILED" thrown in juspay/hyperswitch.

Source

Thrown at crates/hyperswitch_connectors/src/connectors/celero/transformers.rs:790

                        item.data.request.connector_transaction_id.clone(),
                    ),
                    redirection_data: Box::new(None),
                    mandate_reference: Box::new(None),
                    connector_metadata: None,
                    network_txn_id: None,
                    network_txn_link_id: None,
                    connector_response_reference_id: None,
                    incremental_authorization_allowed: None,
                    authentication_data: None,
                    charges: None,
                    payment_account_reference: None,
                }),
                ..item.data
            }),
            CeleroResponseStatus::Error => Ok(Self {
                status: common_enums::AttemptStatus::Failure,
                response: Err(hyperswitch_domain_models::router_data::ErrorResponse {
                    code: "VOID_FAILED".to_string(),
                    message: item.response.msg.clone(),
                    reason: Some(item.response.msg),
                    status_code: item.http_code,
                    attempt_status: None,
                    connector_transaction_id: Some(
                        item.data.request.connector_transaction_id.clone(),
                    ),
                    connector_response_reference_id: None,
                    network_decline_code: None,
                    network_advice_code: None,
                    network_error_message: None,
                    connector_metadata: None,
                }),
                ..item.data
            }),
        }
    }
}

View on GitHub (pinned to 973a5edb12)

Solutions

1. Verify the payment is still in an authorized (unsettled) state; settled transactions cannot be voided
2. Check the Celero dashboard for the transaction status and reconcile manually
3. Retry the void with the correct connector transaction id

When it happens

Trigger: Thrown at crates/hyperswitch_connectors/src/connectors/celero/transformers.rs:787 when the library encounters an invalid state.

Common situations: See trigger scenarios.

AI-assisted analysis of juspay/hyperswitch@973a5edb12 (2026-08-19). Data as JSON: /api/errors/2f32915feee6c42c. Report an issue: GitHub.