makeplane/plane · error · AuthenticationException

5060

5060

Error message

USER_DOES_NOT_EXIST

What it means

Raised in EmailProvider.set_user_data (email.py:67) during sign-in (is_signup=False) when no User matches User.objects.filter(email=self.key).first(). It returns code 5060 with payload {email} before any password check, confirming the account does not exist.

Source

Thrown at apps/api/plane/authentication/provider/credentials/email.py:67

            super().set_user_data({
                "email": self.key,
                "user": {
                    "avatar": "",
                    "first_name": "",
                    "last_name": "",
                    "provider_id": "",
                    "is_password_autoset": False,
                },
            })
            return
        else:
            user = User.objects.filter(email=self.key).first()

            # User does not exists
            if not user:
                self.logger.warning("User does not exist")
                raise AuthenticationException(
                    error_message="USER_DOES_NOT_EXIST",
                    error_code=AUTHENTICATION_ERROR_CODES["USER_DOES_NOT_EXIST"],
                    payload={"email": self.key},
                )

            # Check user password
            if not user.check_password(self.code):
                self.logger.warning("Authentication failed - invalid credentials")
                raise AuthenticationException(
                    error_message=(
                        "AUTHENTICATION_FAILED_SIGN_UP" if self.is_signup else "AUTHENTICATION_FAILED_SIGN_IN"
                    ),
                    error_code=AUTHENTICATION_ERROR_CODES[
                        ("AUTHENTICATION_FAILED_SIGN_UP" if self.is_signup else "AUTHENTICATION_FAILED_SIGN_IN")
                    ],
                    payload={"email": self.key},
                )

View on GitHub (pinned to 1c8a60f858)

Solutions

1. Verify the email spelling and use the same address used at signup.
2. If new, complete the sign-up flow first (if ENABLE_EMAIL_PASSWORD allows).
3. Check whether the account exists under an OAuth-linked identity and link/use that instead.

Example fix

// before: POST sign-in with unregistered email -> 5060
// after: sign up first, or sign in with the OAuth identity actually registered

from plane.db.models import User

def user_exists_for_signin(email: str) -> bool:
    return User.objects.filter(email=email).exists()

try:
    provider.set_user_data()
except AuthenticationException as e:
    if e.error_code == 5060:
        suggest_signup_or_linked_identities(email=e.payload.get('email'))
    else:
        raise

When it happens

Trigger: Sign-in attempt where the email is not registered: the lookup returns None, the warning 'User does not exist' is logged, and AuthenticationException code 5060 is raised. Only the sign-in branch (is_signup=False) hits this.

Common situations: Typo in the email address, user never signed up, user signed up via OAuth/magic-code under a different email, or the account was hard-deleted.

Related errors

• 5035|5065
• 5056
• 5030
• 5100
• 5090

AI-assisted analysis of makeplane/plane@1c8a60f858 (2026-08-12). Data as JSON: /api/errors/a0ae8e6e84be1297. Report an issue: GitHub.