openai/codex · error · SetupFailure

HelperUserCreateOrUpdateFailed

HelperUserCreateOrUpdateFailed

Error message

failed to create/update user {name}, code {status}/{upd}

What it means

Error "failed to create/update user {name}, code {status}/{upd}" thrown in openai/codex.

Source

Thrown at codex-rs/windows-sandbox-rs/src/bin/setup_main/win/sandbox_users.rs:135

            1,
            &info as *const _ as *mut u8,
            std::ptr::null_mut(),
        );
        if status != NERR_Success {
            // Try update password via level 1003.
            let pw_info = USER_INFO_1003 {
                usri1003_password: pwd_w.as_ptr() as *mut u16,
            };
            let upd = NetUserSetInfo(
                std::ptr::null(),
                name_w.as_ptr(),
                1003,
                &pw_info as *const _ as *mut u8,
                std::ptr::null_mut(),
            );
            if upd != NERR_Success {
                super::log_line(log, &format!("NetUserSetInfo failed for {name} code {upd}"))?;
                return Err(anyhow::Error::new(SetupFailure::new(
                    SetupErrorCode::HelperUserCreateOrUpdateFailed,
                    format!("failed to create/update user {name}, code {status}/{upd}"),
                )));
            }
        }

        // Ensure the principal is a regular local user account.
        if let Ok(group_name) = lookup_account_name_for_sid(SID_USERS) {
            let group = to_wide(OsStr::new(&group_name));
            let member = LOCALGROUP_MEMBERS_INFO_3 {
                lgrmi3_domainandname: name_w.as_ptr() as *mut u16,
            };
            let _ = NetLocalGroupAddMembers(
                std::ptr::null(),
                group.as_ptr(),
                3,
                &member as *const _ as *mut u8,
                1,

View on GitHub (pinned to 339751715c)

When it happens

Trigger: Thrown at codex-rs/windows-sandbox-rs/src/bin/setup_main/win/sandbox_users.rs:135 when the library encounters an invalid state.

Common situations: See trigger scenarios.

AI-assisted analysis of openai/codex@339751715c (2026-08-25). Data as JSON: /api/errors/7b7249619b64187e. Report an issue: GitHub.