openai/codex · error · SetupFailure

HelperUserProvisionFailed

HelperUserProvisionFailed

Error message

provision sandbox users failed: {err}

What it means

Error "provision sandbox users failed: {err}" thrown in openai/codex.

Source

Thrown at codex-rs/windows-sandbox-rs/src/bin/setup_main/win.rs:609

    Ok(())
}

fn provision_and_hide_sandbox_users(
    payload: &Payload,
    log: &mut dyn Write,
    sbx_dir: &Path,
) -> Result<()> {
    let provision_result = provision_sandbox_users(
        &payload.codex_home,
        &payload.offline_username,
        &payload.online_username,
        log,
    );
    if let Err(err) = provision_result {
        if extract_setup_failure(&err).is_some() {
            return Err(err);
        }
        return Err(anyhow::Error::new(SetupFailure::new(
            SetupErrorCode::HelperUserProvisionFailed,
            format!("provision sandbox users failed: {err}"),
        )));
    }
    let users = vec![
        payload.offline_username.clone(),
        payload.online_username.clone(),
    ];
    hide_newly_created_users(&users, sbx_dir);
    Ok(())
}

fn configure_offline_sandbox_network(
    payload: &Payload,
    offline_sid_str: &str,
    log: &mut dyn Write,
) -> Result<()> {
    let proxy_allowlist_result = firewall::ensure_offline_proxy_allowlist(

View on GitHub (pinned to 339751715c)

When it happens

Trigger: Thrown at codex-rs/windows-sandbox-rs/src/bin/setup_main/win.rs:609 when the library encounters an invalid state.

Common situations: See trigger scenarios.

AI-assisted analysis of openai/codex@339751715c (2026-08-25). Data as JSON: /api/errors/7b62cd17786a42c4. Report an issue: GitHub.