paperclipai/paperclip · error · Error

Import failed on the server.

Error message

Import failed on the server.

What it means

Terminal-state branch in watchImportJob: the polled import job's status flipped to 'failed' on the server (the import pipeline rejected the package), so the watch loop surfaces the server-side failure message to the user.

Source

Thrown at ui/src/pages/CompanyImport.tsx:836

      // server-side, so keep watching rather than reporting a failure that
      // may not exist.
    }
    if (job?.status === "succeeded") {
      clearStoredImportJob(storageKey);
      if (!job.importResult) {
        // The server confirmed success but retained only the compact summary
        // (a cloud tenant job, or a board job whose full result aged out of
        // memory). Still a success — navigate by the summary's company id.
        return {
          status: "completed-expired",
          companyId: job.result?.companyId ?? null,
        };
      }
      return { status: "completed", result: job.importResult };
    }
    if (job?.status === "failed") {
      clearStoredImportJob(storageKey);
      throw new Error(job.error?.message ?? "Import failed on the server.");
    }
    await waitForNextImportJobPoll();
  }
}

// ── Main page ─────────────────────────────────────────────────────────

export function CompanyImport() {
  const {
    selectedCompanyId,
    selectedCompany,
    setSelectedCompanyId,
  } = useCompany();
  const { setBreadcrumbs } = useBreadcrumbs();
  const { pushToast } = useToastActions();
  const queryClient = useQueryClient();
  const packageInputRef = useRef<HTMLInputElement | null>(null);
  const { data: session } = useQuery({

View on GitHub (pinned to a7e689b3c3)

Solutions

1. Check the server logs for the import failure reason, fix it, and retry the import.

When it happens

Trigger: Thrown at ui/src/pages/CompanyImport.tsx:836 when the library encounters an invalid state.

Common situations: See trigger scenarios.

AI-assisted analysis of paperclipai/paperclip@a7e689b3c3 (2026-08-18). Data as JSON: /api/errors/f1a12aedbfd54eae. Report an issue: GitHub.