passbolt/passbolt_api · critical · InternalErrorException

Could not delete the SSO settings.

Error message

Could not delete the SSO settings.

What it means

Thrown when the deleteQuery()->execute() on SsoSettings fails with a generic exception inside delete(). It wraps the cause as InternalErrorException (500), meaning input was valid but the persistence layer failed.

Solutions

1. Check the wrapped previous exception in logs for the SQL error
2. Run pending migrations and verify cascading deletes on related SSO tables
3. Retry after resolving the database lock/outage

try { $service->delete($uac, $id); } catch (InternalErrorException $e) { Log::error($e->getPrevious()); // retry after DB recovery }

When it happens

Trigger: Database connection failure, lock wait timeout, FK constraint (e.g. dependent sso_states/auth tokens not cascading), or trigger errors during the DELETE.

Common situations: InnoDB lock timeouts under concurrent admin actions; missing migration leaving orphaned related rows blocking the delete; replica/disk issues.

Related errors

• Could not delete the draft SSO settings.
• Could not update the SSO settings.
• Could not delete the role, please try again later.
• Could not save the role, please try again later.
• Could not save the SSO state, please try again later.

AI-assisted analysis of passbolt/passbolt_api@31c1bbc10f (2026-09-17). Data as JSON: /api/errors/09dc4079336b625d. Report an issue: GitHub.

Appendix: source

Thrown at plugins/PassboltEe/Sso/src/Service/SsoSettings/SsoSettingsDeleteService.php:68

            throw new BadRequestException(__('The SSO setting id should be a uuid.'));
        }
        $uac->assertIsAdmin();

        $ssoSettingsTable = TableRegistry::getTableLocator()->get('Passbolt/Sso.SsoSettings');

        try {
            /** @var \Passbolt\Sso\Model\Entity\SsoSetting $ssoSetting */
            $ssoSetting = $ssoSettingsTable->find()->where(['id' => $id])->firstOrFail();
        } catch (RecordNotFoundException $exception) {
            throw new NotFoundException(__('The SSO setting does not exist.'), 404, $exception);
        }

        try {
            $ssoSettingsTable->deleteQuery()
                ->where(['id' => $id])
                ->execute();
        } catch (Exception $exception) {
            throw new InternalErrorException(__('Could not delete the SSO settings.'), 500, $exception);
        }

        // Notify other administrators if an active policy was changed
        if ($ssoSetting->status === SsoSetting::STATUS_ACTIVE) {
            $event = new Event(
                self::AFTER_DELETE_ACTIVE_SSO_SETTINGS_EVENT,
                $this,
                ['uac' => $uac, 'ssoSetting' => $ssoSetting]
            );
            $ssoSettingsTable->getEventManager()->dispatch($event);
        }
    }

    /**
     * Delete all draft settings
     *
     * @param string $id uuid
     * @throws \Cake\Http\Exception\InternalErrorException if the settings could not be deleted

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