phacility/phabricator · error · Exception

Cannot retrieve image information.

Error message

Cannot retrieve image information.

What it means

Error "Cannot retrieve image information." thrown in phacility/phabricator.

Source

Thrown at src/applications/files/storage/PhabricatorFile.php:1102

  }

  public function loadDataFromIterator($iterator) {
    $result = '';

    foreach ($iterator as $chunk) {
      $result .= $chunk;
    }

    return $result;
  }

  public function updateDimensions($save = true) {
    if (!$this->isViewableImage()) {
      throw new Exception(pht('This file is not a viewable image.'));
    }

    if (!function_exists('imagecreatefromstring')) {
      throw new Exception(pht('Cannot retrieve image information.'));
    }

    if ($this->getIsChunk()) {
      throw new Exception(
        pht('Refusing to assess image dimensions of file chunk.'));
    }

    $engine = $this->instantiateStorageEngine();
    if ($engine->isChunkEngine()) {
      throw new Exception(
        pht('Refusing to assess image dimensions of chunked file.'));
    }

    $data = $this->loadFileData();

    $img = @imagecreatefromstring($data);
    if ($img === false) {
      throw new Exception(pht('Error when decoding image.'));

View on GitHub (pinned to 5720a38cfe)

When it happens

Trigger: Thrown at src/applications/files/storage/PhabricatorFile.php:1102 when the library encounters an invalid state.

Common situations: See trigger scenarios.

AI-assisted analysis of phacility/phabricator@5720a38cfe (2026-08-21). Data as JSON: /api/errors/d7e734360178987c. Report an issue: GitHub.