plandex-ai/plandex · error

error signing in to new account: %v

Error message

error signing in to new account: %v

What it means

SelectOrSignInOrCreate in app/cli/auth/account.go wraps failures from promptSignInNewAccount() as 'error signing in to new account: %v'. This path runs when no existing accounts are stored, so the CLI immediately prompts for a fresh sign-in/sign-up; any failure inside that interactive flow (API error, invalid credentials, aborted prompt) is wrapped here.

Source

Thrown at app/cli/auth/account.go:24

	shared "plandex-shared"

	"github.com/fatih/color"
)

const AddAccountOption = "Add another account"

func SelectOrSignInOrCreate() error {
	accounts, err := loadAccounts()

	if err != nil {
		return fmt.Errorf("error loading accounts: %v", err)
	}

	if len(accounts) == 0 {
		err := promptSignInNewAccount()
		if err != nil {
			return fmt.Errorf("error signing in to new account: %v", err)
		}

		return nil
	}

	var options []string
	for _, account := range accounts {
		options = append(options, fmt.Sprintf("<%s> %s", account.UserName, account.Email))
	}

	options = append(options, AddAccountOption)

	// either select from existing accounts or sign in/create account

	selectedOpt, err := term.SelectFromList("Select an account:", options)

	if err != nil {
		return fmt.Errorf("error selecting account: %v", err)

View on GitHub (pinned to e2d772072e)

Solutions

1. Check the wrapped underlying error to distinguish network/API failures from user cancellation.
2. Verify server connectivity and that the correct host/mode is configured (e.g. PLandex server URL or local mode).
3. Re-run interactively in a real TTY — the prompt cannot complete in CI or with piped stdin.
4. Confirm the email/verification code is correct and not expired; request a new code and retry.

// Ensure the environment can complete an interactive sign-in before calling it
func canPrompt() error {
    if fi, _ := os.Stdin.Stat(); fi.Mode()&os.ModeCharDevice == 0 {
        return errors.New("stdin is not a TTY; interactive sign-in unavailable")
    }
    return nil
}
// also verify server reachability beforehand
if err := checkServerReachable(serverURL); err != nil {
    return err
}

func isSignInError(err error) bool {
    return err != nil && strings.HasPrefix(err.Error(), "error signing in to new account:")
}

if err := auth.SelectOrSignInOrCreate(); err != nil {
    if isSignInError(err) {
        fmt.Fprintln(os.Stderr, "sign-in failed; check server connectivity and verification code, then retry")
        os.Exit(1)
    }
    log.Fatal(err)
}

When it happens

Trigger: Calling SelectOrSignInOrCreate with len(accounts)==0 and promptSignInNewAccount() returning an error — failed email verification code, server API error during sign-in/sign-up, or the user aborting the interactive prompt.

Common situations: First-time setup against an unreachable or misconfigured server (local vs. hosted mode); invalid or expired verification code; server rejects the email domain; user cancels the prompt in a non-interactive terminal (CI, piped stdin).

Related errors

• error prompting for sign in to new account: %v
• error selecting account: %v
• error loading accounts: %v
• auth.Current.UserId is empty
• auth.Current.UserId is empty

AI-assisted analysis of plandex-ai/plandex@e2d772072e (2026-09-05). Data as JSON: /api/errors/83dfcf3e28f75d26. Report an issue: GitHub.