siyuan-note/siyuan · error

Account authentication failed, please login again

Error message

Account authentication failed, please login again

What it means

In StartFreeTrial, returned immediately when Conf.GetUser() returns nil, i.e. no user is currently logged in. Conf.Language(31) resolves to 'Account authentication failed, please login again'. This is a precondition guard before any network call, so it fires before the request is even built.

Source

Thrown at kernel/model/cloud_service.go:104

	message := choice["message"].(map[string]any)
	ret = message["content"].(string)

	if nil != choice["finish_reason"] {
		finishReason := choice["finish_reason"].(string)
		if "length" == finishReason {
			stop = false
		} else {
			stop = true
		}
	} else {
		stop = true
	}
	return
}

func StartFreeTrial() (err error) {
	if nil == Conf.GetUser() {
		return errors.New(Conf.Language(31))
	}

	requestResult := gulu.Ret.NewResult()
	request := httpclient.NewCloudRequest30s()
	resp, err := request.
		SetSuccessResult(requestResult).
		SetCookies(&http.Cookie{Name: "symphony", Value: Conf.GetUser().UserToken}).
		Post(util.GetCloudServer() + "/apis/siyuan/user/startFreeTrial")
	if err != nil {
		logging.LogErrorf("start free trial failed: %s", err)
		return ErrFailedToConnectCloudServer
	}
	if http.StatusOK != resp.StatusCode {
		logging.LogErrorf("start free trial failed: %d", resp.StatusCode)
		return ErrFailedToConnectCloudServer
	}
	if -2 == requestResult.Code { // 已经试用订阅过
		return errors.New(Conf.Language(298))

View on GitHub (pinned to 251596fc0d)

Solutions

1. Prompt the user to sign in before exposing the 'start free trial' action.
2. Guard the UI: disable the trial button when no user is logged in.
3. After login, reload Conf so Conf.GetUser() returns a valid user before retrying.

Example fix

// before
err := StartFreeTrial()

// after
if Conf.GetUser() == nil {
    promptLogin()
    return
}
err := StartFreeTrial()

// Guard the trial action on an authenticated user
if model.Conf.GetUser() == nil {
    promptLogin()
    return
}

func isUserLoggedIn() bool { return model.Conf.GetUser() != nil }

if err := model.StartFreeTrial(); err != nil {
    if isAuthError(err) { routeToLogin() } else { showError(err) }
}

When it happens

Trigger: The StartFreeTrial API is invoked while the local account state has no authenticated user (user never logged in, logged out, or session was cleared). Because Conf.GetUser() is nil, the function returns before constructing the HTTP request.

Common situations: User opened the trial dialog without signing in; a previous logout cleared Conf user state; fresh install with no account; the user account object failed to load from configuration.

Understand the failure class

• Authentication and authorization failures — expired tokens, bad credentials, and missing scopes.

Related errors

• You have already used a free trial subscription. Duplicate t
• failed to connect cloud server
• requestResult.Msg
• result["msg"].(string)
• Conf.Language(30) {err.Error()}

AI-assisted analysis of siyuan-note/siyuan@251596fc0d (2026-08-12). Data as JSON: /api/errors/870a05bb90c76238. Report an issue: GitHub.