RocketChat/Rocket.Chat · error · Error

error-duplicated-sla

error-duplicated-sla

Error message

error-duplicated-sla

What it means

Thrown by saveSLA in LivechatEnterprise.ts:160 when OmnichannelServiceLevelAgreements.findDuplicate(_id, name, dueTimeInMinutes) returns truthy, i.e. another SLA already has the same name or dueTimeInMinutes combination. NOTE: this uses `new Error('error-duplicated-sla')`, a plain Error, NOT a Meteor.Error — the code string is the message, so it does not carry a structured error code over the Meteor wire.

Source

Thrown at apps/meteor/ee/server/lib/omnichannel/LivechatEnterprise.ts:160

	},

	async saveTag(_id: string | undefined, tagData: { name: string; description?: string }, tagDepartments: string[] | undefined) {
		return LivechatTag.createOrUpdateTag(_id, tagData, tagDepartments);
	},

	async saveSLA(
		_id: string | null,
		slaData: Pick<IOmnichannelServiceLevelAgreements, 'name' | 'description' | 'dueTimeInMinutes'>,
		executedBy: string,
	) {
		const oldSLA =
			_id &&
			(await OmnichannelServiceLevelAgreements.findOneById<Pick<IOmnichannelServiceLevelAgreements, 'dueTimeInMinutes'>>(_id, {
				projection: { dueTimeInMinutes: 1 },
			}));
		const exists = await OmnichannelServiceLevelAgreements.findDuplicate(_id, slaData.name, slaData.dueTimeInMinutes);
		if (exists) {
			throw new Error('error-duplicated-sla');
		}

		const sla = await OmnichannelServiceLevelAgreements.createOrUpdatePriority(slaData, _id);
		if (!oldSLA) {
			return sla;
		}

		const { dueTimeInMinutes: oldDueTimeInMinutes } = oldSLA;
		const { dueTimeInMinutes } = sla;

		if (oldDueTimeInMinutes !== dueTimeInMinutes) {
			await updateSLAInquiries(executedBy, sla);
		}

		return sla;
	},

	async removeSLA(executedBy: string, _id: string) {

View on GitHub (pinned to f9d3ec372b)

Solutions

1. Pick a unique name and a dueTimeInMinutes not already used by another SLA.
2. Pre-check with the SLA list endpoint before submitting the form.
3. Catch by message === 'error-duplicated-sla' (string match, since it is a plain Error).

Example fix

// before
await saveSLA(_id, { name, description, dueTimeInMinutes }, executedBy);

// after
const dup = await OmnichannelServiceLevelAgreements.findDuplicate(_id, name, dueTimeInMinutes);
if (dup) throw new Error('choose a unique SLA name/dueTime');
await saveSLA(_id, { name, description, dueTimeInMinutes }, executedBy);

const dup = await OmnichannelServiceLevelAgreements.findDuplicate(_id, name, dueTimeInMinutes);
if (dup) throw new Error('SLA name/dueTime already used');

const isSlaUnique = async (_id, name, dueTimeInMinutes) => !(await OmnichannelServiceLevelAgreements.findDuplicate(_id, name, dueTimeInMinutes));

try { await saveSLA(_id, slaData, executedBy); }
catch (e) {
  if (e instanceof Error && e.message === 'error-duplicated-sla') { /* prompt unique name */ return; }
  throw e;
}

When it happens

Trigger: Creating a new SLA whose name or dueTimeInMinutes collides with an existing one, or renaming/updating an SLA to a name already taken by a different _id. findDuplicate excludes the current _id, so collisions only flag *other* rows.

Common situations: Admin picks a duplicate SLA name; import/migration script creates SLAs with overlapping due times; UI does not pre-check uniqueness.

Related errors

• SLA with id ${_id} not found
• error-business-hour-name-already-in-use
• error-invalid-inquiry
• error-invalid-sla
• error-invalid-user

AI-assisted analysis of RocketChat/Rocket.Chat@f9d3ec372b (2026-08-12). Data as JSON: /api/errors/d6f212fd35838a5d. Report an issue: GitHub.