calcom/cal.diy · error · BadRequestException

Video integration " " is not connected. Please connect the…

Error message

Video integration "${ctx.integrationSlug}" is not connected. Please connect the integration in your settings first.

What it means

Thrown by handleVideoApiIntegration (the default branch covering Zoom, Webex, Whereby, etc.) when bookingVideoService.findVideoCredentialForIntegration returns null. That method scans the booking host's credentials for one matching the integration slug; no match means the host never connected that video app, so there is no credential to create the meeting with.

Solutions

1. Have the booking host connect the integration in Cal.com Settings > Apps (complete the OAuth flow).
2. If previously connected, reconnect to re-establish the credential after a token revocation.
3. Confirm the integration slug sent in the request matches a connected app (see apiToInternalintegrationsMapping for valid slugs).
4. Use an integration the host has actually connected, or fall back to cal-video.

// Before PATCHing to a video integration, check the host has a connected credential.
const integrations = await api.get('/v2/connected-apps'); // or equivalent credential check
const connected = integrations.some((i) => i.slug === integrationSlug);
if (!connected) throw new Error(`Integration ${integrationSlug} is not connected by the booking host`);

function hasVideoCredential(credentials: { type: string }[] | null | undefined, slug: string): boolean {
  return !!credentials && credentials.some((c) => c.type.includes(slug));
}

try {
  await api.patch(`/v2/bookings/${uid}/location`, { location: { type: 'integration', integration: slug } });
} catch (err) {
  if (err.status === 400 && /is not connected/.test(err.message)) {
    // prompt the host to connect the app, or fall back to cal-video
  }
  throw err;
}

When it happens

Trigger: PATCH booking location to any non-special integration slug (zoom, whereby-video, webex-video, whatsapp-video, etc.) when the booking host user has no stored credential of that type.

Common situations: User installed the app on a different Cal.com account; credential deleted when the user disconnected the app; OAuth token fully expired/revoked so the credential row was removed; misspelled integration slug that maps to nothing connected.

Related errors

• Failed to create video meeting with
• Calendar credentials are invalid. Please reconnect.
• Could not find calendar credentials for
• Credentials for google_calendar not found.
• Failed to create Cal Video meeting. Please ensure…

AI-assisted analysis of calcom/cal.diy@176037d0af (2026-08-12). Data as JSON: /api/errors/2861a9ab72664cc9. Report an issue: GitHub.

Appendix: source

Thrown at apps/api/v2/src/platform/bookings/2024-08-13/services/booking-location-integration.service.ts:195

      bookingId: ctx.existingBooking.id,
      newReferencesToCreate: [newReference],
    });

    if (videoCallUrl) {
      await this.calendarSyncService.syncCalendarEvent(ctx.existingBooking.id, bookingLocation);
    }

    return this.updateBookingWithVideoLocation(ctx, videoCallUrl, bookingLocation, evt);
  }

  private async handleVideoApiIntegration(ctx: IntegrationHandlerContext): Promise<BookingLocationResponse> {
    const credential = await this.bookingVideoService.findVideoCredentialForIntegration(
      ctx.integrationSlug,
      ctx.booking.user?.credentials || []
    );

    if (!credential) {
      throw new BadRequestException(
        `Video integration "${ctx.integrationSlug}" is not connected. Please connect the integration in your settings first.`
      );
    }

    await this.bookingVideoService.deleteOldVideoMeetingIfNeeded(ctx.existingBooking.id);

    const evt = await this.calendarSyncService.buildCalEventFromBookingData(
      ctx.booking,
      ctx.internalLocation,
      credential.id
    );
    const meetingResult = await createMeeting(credential, evt);

    if (!meetingResult.createdEvent) {
      this.logger.error(
        `Failed to create video meeting with ${ctx.integrationSlug}`,
        JSON.stringify({ success: meetingResult.success, type: meetingResult.type })
      );

View on GitHub (pinned to 176037d0af)